Tuesday, 30 September 2014

British Airways Cabin Crew Training Course

Wow. So last time I wrote a post, I had just been cleared to start my Cabin Crew training at British Airways. Where has the time gone! It has been a fair few weeks, and currently I am on a week off after completing my first two flights at the weekend. Lets rewind back to the 13th August and I can speak about the intense 6 weeks training that BA put us through. 

After getting the all clear from the referencing department, I turned up at Gatwick on the 13th August in my business attire ready to roll! I had already spoken to most of my colleagues on the course via a Facebook group I had formed. There were about 22 of us, so quite a large group. I was very fortunate to have a fellow training colleague who lived only 15 minutes away from me, and we ended up commuting the 90 minutes there and back together for the entirety of the course. We met our three trainers who would be there by our side for the duration of our Gatwick Customer Service Training(CST) and proceeded to spend the first three days with them learning about the brand behaviours and heritage of BA. 

Just as we were getting used to Gatwick and our trainers, we were whisked off to Heathrow, where we spent two weeks in the Sheraton, curtesy of BA, because we needed to complete our Safety and Emergency Procedures (SEP). Honestly, it was a very hard two weeks. Maybe harder than my University degree! We were shipped from classroom to mock-up aircraft, always learning something new that we had to memorise and be tested on that afternoon or early the next day. We went from electronic test, to role-play assessments, backwards and forwards, until our brains could handle no more. By the end of the two weeks, we were exhausted. We had spent every day learning and digesting more information, and every evening, back at the hotel, revising together. It was amazing how much of a team we became during those two weeks. At certain points during SEP, we all had moments where we honestly didn’t know whether we could do this, the finish line seeming so far away, but we pulled each other through and cared for one another. By the end of the two weeks, I felt closer with some of them, than I have done with friends I have known for years. 

After the two weeks of SEP, it was back to Gatwick to complete Aviation Medicine and CST. Personally, I found SEP the hardest out of all the training, so once I was back at Gatwick, I started to relax a lot more. Aviation Medicine taught us what to do in a medical emergency on board, whilst in CST, we learnt how to deliver the standards and services for the different classes on an aircraft. (Must remember to serve aisle to window! ha). After a few more tests, more practicals, and a pool drill (so much fun!) ,we collected our uniform and were finally told that we had all passed! The relief on all of our faces! The last few weeks went by so quickly, that none of us could quite believe that the training had come to an end.

Before we all had our first flights, it was time for our Wings Ceremony! We were allowed to bring up to 2 members of our friends and family, and they watched us whilst we received our wings. It all got a bit emotional after that, as we were all sad that we were going to leave each other. There were no tears, but everyone on the course became so close, that it was hard to believe that it was the end of the road for us. Im sure that at some point, we will bump into each other on various flights, but knowing that we will probably never all hang out together at the same time does fill my heart with sadness. It was honestly one of the best 6 weeks of my life and I have each and every one of my training friends to thank for that.

And that was my rollercoaster of a ride that some might call Cabin Crew training! It was a struggle, but for those of you that are worried about applying because of the training, you don’t need to worry. Your colleagues and your trainers WILL get you through it and you WILL come out the other side. Just have a little faith :). 

Don’t be afraid to send me a message if you want to know anything more specific. I will be more than happy to help! 

Love love,


  1. Hi there Georgie!
    I just had a quick question in regards to the training. Did you have to go to class on Saturday and/or Sunday too? If so, was this completely mandatory? What happens if you become ill for a day or two during the training?


  2. Hi Georgie

    With the medical if you have medical history but you are OK now does that matter?

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  3. Hi Georgie, sorry for all the questions! I watched a documentary about BA and the cabin crew training, 2 people had got booted off the course from snapshots. Do they still use this method and did anyone on your course get kicked off? Thank you.

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